FAQs

Ordering

Do you have a showroom?

No, I am afraid we don’t have a showroom. We are based in a warehouse which is not accessible to the public however all of our products are listed on our website.

Are all of your products in stock?

The majority of the products we have for sale are stored in our warehouse and are in stock. There may be some items however which are shipped directly to you from the manufacturer. This helps us to keep our prices low.

Can I order an item that is not in stock?

Yes, you can pre-order items from our website that are not currently in stock. Your order will then be placed on hold and the item reserved ready for dispatch when the stock arrives.

Can I modify an existing order?

No, I am afraid once an order has been placed it cannot be modified. Due to this we recommend you check your order details carefully during checkout before submitting this to us.

What payment methods do you accept?

We accept most debit or credit cards (Visa, Mastercard, Maestro and Solo) and PayPal. However we do not accept American Express.

Do the prices include VAT?

All the prices shown on the website do include VAT.

Do you offer finance or credit terms?

No, we do not offer finance or credit. All purchases must be paid for in full before they are dispatched.

How do I cancel an order?

If the item has not yet been dispatched then you will need to contact us in writing. You can do this here using our online contact form. If the item has already been dispatched then I am afraid we would be unable to cancel the order for you and you would need to return the item under your cooling off period.

Delivery

Can I collect my order?

Collections can be made from our warehouse which is located in the HD9 area of Huddersfield. If you are wishing to collect you will need to have paid for your order online with a debit card as we cannot accept PayPal or credit card payments for collections. You can also pay cash on collection.

What are your opening hours for collections?

We are open for collections Monday to Friday 09.30 to 16.30. We do recommend contacting us in advance to make us aware you will be calling in, that way we can be sure a member of staff is available to attend to you.

How long does delivery take?

Delivery of small items is normally within 3 working days. We do have a next day delivery service available if you need your goods ASAP.

How much does delivery cost?

Delivery starts from just £2.95 and increases dependant on the size of the products as well as location. Once you have added your items to your basket you can put your postcode in to the delivery cost checker and our system will confirm the exact delivery cost.

Can my delivery be left with a neighbour if I am out?

For smaller items it may be possible but this is at the delivery driver’s discretion.

Can you deliver to an alternative address?

When placing your order there will be the option to specify a different shipping address to your billing address. Should you require delivery to an alternative address then this is the only way we can action your request.

Where is my delivery?

Returns

What is your returns policy?

In accordance with the distance selling regulations we offer a 14 day cooling off period in which you can fully inspect the goods and decide if these are suitable. During this time you can return the items to us for a refund provided they are unused, in their original packaging and in a fully resalable condition.

How long is my cooling off period?

In accordance with the distance selling regulations we offer a 14 day cooling off period. During this time you are advised to fully inspect all goods and if unsuitable inform us in writing (you can do this using our online contact form) of your intent to return the goods.

How do I return an item?

To return an item you need to repackage it and send to our returns address (see below) within 7 days. We recommend using a recorded service which provides tracking information and to ensure you have adequate insurance in place in the event of transit damage. Courier comparison sites such as Parcel 2 Go will help you compare prices and levels of service so you can select the most appropriate one for your needs.

What is your returns address?

Our returns address is:

To Your Home Ltd
Manchester Road
Millhouse Green
S36 9LQ

Do you offer a collection service?

Sadly, we can’t always arrange collections but sometimes we may be able to arrange it. Send us an email and we will try our best for you.

My order has arrived damaged, what do I need to do?

When an order arrives damaged this can be very frustrating. We do advise checking items at the point of delivery so that a damaged signature can be provided with the courier as this makes things a lot easier and faster to resolve however we do understand that not all couriers will allow you the time to inspect. As such we do advise that any damages must be notified in writing within 24 hours of receipt of delivery. You may also be asked to provide pictures to help us speed up the resolution of this issue for you.

My order has parts missing, what do I need to do?

When an order arrives with parts missing this can also be very frustrating. We do advise checking items at the at the point of delivery and advising us within 24 hours of any missing items so we can help to get this rectified and replacements sent as soon as possible for you.

Contact Us

How can I contact you?

You can contact us using our online contact form. We aim to respond to all emails within 24 hours (Monday to Friday) however this may take longer following weekends and bank holidays.